Cripps Health Centre, located on University Park campus, is the first GP surgery in Nottingham to be labelled “outstanding” by health watchdog the Care Quality Commission.

Inspectors from the watchdog stated that staff went “above and beyond” for patients, even when 28 consultations were taking place at the same time.

A two year study into the mental health needs of international students, particularly from Malaysia and China, was also a contributing factor in the health centre’s “outstanding” performance.

“It was amazing to get the outstanding rating”

Daniel Hammersley, Practice Manager, said: “It was amazing to get the outstanding rating – we are the first in the city”.

As part of the visit to the surgery, inspectors spoke to staff and patients about their sentiments and watched how the work was done.

96% of interviewees said that their experience of the surgery was good, and that they would recommend it to friends and family.

Every patient asked said that they were able to easily book an appointment and staff were praised for helping to ease students into university life.

Patients who experienced mental health problems were welcomed to drop-in sessions and offered referrals to six sessions of cognitive behavioural therapy.

“We are in very fulfilling jobs but it is great to see all that awarded”

Dr Hugh Porter, a GP who has worked at Cripps Health Centre since 1993,  said: “It’s nice for the staff because they work really hard.

“We are in very fulfilling jobs but it’s great to see all that rewarded.”

The practice and its leadership team have won several national and local awards over the years.

Tamsin Parnell

Image: Audio Luci Store via Flickr

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